2. What is the warranty on the merchandise?

a. All the instruments & equipment have a 1 year warranty against labor & parts that have malfunction. The warranty service is held in our office in Miami. The customer must send the product to us and cover the shipping cost. Once the product is either fixed or exchanged, Arno Optical Corp. will ship it back at our cost.

b. All other items are not under warranty. If the product is defective you should call within the next 15 days of receiving the merchandise, and request the RETURN AUTHORIZACION FORM in order to return the product. Without this form any returned product will not be accepted, and will be returned to the customer at their expenses. After the time period specified above, the merchandise will have a restocking fee.

3. How can I return merchandise I don’t like?

a. All products that were ordered by the customer and he/she decides to return, will carry a 20% restocking fee with no exceptions.

b. All exchanges that we caused by either an error on the shipment or a defective product, will not carry any restocking fee.

c. All returns have to be previously authorized by Arno Optical Corp. The Return Authorization Form will be sent to you either via fax or by email.

4. What payment methods can I use to pay for my order?

a. You can pay for your order with any major credit card like VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER. Also you can make a wire transfer to our account, mail a money order or a check from a US bank.

b. If your company has credit with Arno Optical Corp., you can mail a check or pay by credit card when you receive your statement.

5. Do you sell used equipment or instruments?

a. All of our products are brand new and carry 1 year warranty from the invoice date.

6. How can I establish credit with Arno Optical Corp.?

a. After 90 days of continuous orders with Arno Optical Corp., we can provide you a credit application that will allow us to evaluate your company. Once our credit department finishes with the application you will receive an official letter from us indicating your credit status.

7. How can I place my order?

a. You can place your order by:

• Phone: (305) 944-9077 or 1(800) 822-ARNO (2766)
• Fax: (954) 583-8119 or (786) 693-8265
• Email: sales@arnooptica.com
• Website: www.arnooptical.com
• Mail to: Arno Optical Corp. 5402 NW 72nd Ave., Miami, Fl 33166

8. How long does it take me to receive my order?

a. If the order is received by us before 2:00 P.M. EST, it will be ship out the same day; otherwise, the order ships out the following business day.

b. If we do not have in stock any product you ordered, we will let you know so you can advise us to hold the shipment until the back-order arrived or to send just what we have right away. You have to specify to the person assisting you if you want the unavailable product on back-order or not.

9. If there are products on backorder, do I have to pay for shipping once?

a. All the shipments that we do are made thru UPS Ground unless notified different from the customer. UPS charges for each box that is picked up from our location and delivered to the customer. This charge is passed on to each backorder.

b. If the customer does not want us to keep products that are not in stock on backorder, he will have to notify us when placing the order.

10. Do you have a minimum amount to place an order?

a. Our minimum order is $50.00.

b. We work with any size company no matter how small or big you can be.

11. Do you offer any volume discounts?

a. Yes, we have a wholesale price list that you can obtain be contacting any of our sales representatives. The conditions & benefits will be explained to you in our contract.

12. Why the large difference in lower pricing according to the competition?

a. Because we are a wholesaler, we buy large quantities of merchandise which allow us to lower the costs for our customers. Also we look always to minimize our expenses and overhead costs.

b. Most of the manufactures are the same for each company as well as the quality. We strive to maintain the quality without increasing the prices.
c. We are always looking for new products that will satisfy the needs of our customers.

13. What happen if I make a special order and I change my mind and cancelled?

a. Any special order should be assumed by the customer. If you place an order and we have to order the part or the product to other provider, you have to pay for the product.

b. If you change your mind or you realize you do not need the product you just ordered, you should cancel the order immediately. Failing to do so, you have to assume the cost of the product.

c. Any special order should be made by fax or email only.